What Data We Collect and Why We Hold It
When you open an account, we collect the details you provide — your name, email address, phone number and the mobile wallet details you use to deposit or withdraw, whether that is bKash, Nagad or Rocket. We hold this data to operate your account, process transactions,
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verify your identity and meet any obligations imposed by the eligible regions where we operate. Payment transaction records — including wallet reference numbers from bKash, Nagad and Rocket — are retained for the period required by applicable rules in those regions. We also collect device and
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connection data automatically: your IP address, browser type, operating system and session timestamps. This helps us detect unusual account activity and keep your login secure. We do not sell your personal data to third parties. We may share limited data with payment processors — such as
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the wallet services you choose — and with technical partners who help us run the platform, all of whom are bound by data handling agreements. Where you are located and what local law applies will determine the full extent of your rights. If local law in
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Bangladesh or another eligible region grants you additional data protections, those apply alongside this policy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.