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Understand the Rules Before You Open an Account

Our legal terms set out what you agree to when you use heybajii — covering account eligibility, jurisdiction limits, and how we handle your data and payments through bKash, Nagad, or Rocket.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount eligibility rulesData handling policyBangladesh-applicable terms
heybajii Understand the Rules Before You Open an Account
REACH US DIRECTLY

Contact Our Policy Support Team

If you have a legal question about your account, a payment dispute involving bKash or Nagad, or need clarity on what our terms mean for your specific situation, our support team is the right place to start. We handle policy queries through the channels below — raise your issue clearly and include your account reference so we can respond accurately.

Team online

Live Chat

Open the chat widget from any page on heybajii. Describe your legal or account query, include your registered number, and we will route it to the right team.

Email Support

Send policy or dispute queries to our support email. Attach any bKash, Nagad, or Rocket transaction references so the team can cross-check our records quickly.

Account Help Section

Log in and head to the Help section inside your account dashboard. Policy documents, term updates, and appeal forms are all available there in one place.

HOW WE HANDLE DATA

See How We Protect Your Account Information

Our approach to data, cookies, and account security is built around the information we need to run your account — nothing more. We collect what is required to verify identity, process bKash, Nagad, or Rocket transactions, and keep your account secure. We do not sell personal data. You can request a copy of what we hold, ask us to correct it, or request account closure at any time through the support channels listed above.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by our operating policy. You can request details of what we hold.

Cookie Policy

Our site uses cookies to keep your session active and to remember your wallet preference — bKash, Nagad, or Rocket. You can manage cookie settings in your browser at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice unusual activity, contact support immediately and we will lock the account.

Request or Correct Your Data

To access, correct, or remove data we hold on you, submit a written request via email or the in-account Help section. We aim to respond within the period stated in our policy.

Common Questions About Our Terms and Policies

These are the questions we hear most often about eligibility, account rights, data access, and how our legal terms apply to bKash, Nagad, and Rocket transactions. If your question is not here, contact support directly with your account reference.

Access depends on your local law and eligible region. We do not confirm legality for your specific location — check the laws that apply to you before opening an account.

If an account is suspended under our policy terms, any balance is held pending review. We follow the documented wallet transaction record from bKash or Nagad and our own account logs to resolve the matter.

Yes. Submit a written request through our support email or the in-account Help section. We will confirm what data we hold and respond within the timeframe set out in our policy.

Material changes to our terms are communicated through your registered account contact. If you continue using the platform after the effective date, that counts as acceptance of the updated terms.

Close your account before the effective date of the change. Contact our support team, request account closure, and we will process it in line with the current terms still in effect.

We cross-reference your Rocket transaction reference against our account logs. Raise the dispute through support with the transfer details, and our team will investigate using both records.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.